Privacy Policy

1. Introduction

At Promixa ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered platform and services ("Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Data

We may collect the following types of personal data:

• Account Information: Name, email address, profile picture, and password when you register an account.
• User Content: Audio files, video files, images, text, and other content you upload or create using our Services.
• Payment Information: Billing address and payment method details when you purchase premium services.
• Usage Data: Information about how you use our Services, including access times, pages viewed, and features used.
• Device Information: IP address, browser type, operating system, and device identifiers.

2.2 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Please refer to our Cookie Policy for more information.

3. How We Use Your Information

We use your personal data for the following purposes:

• Provide, maintain, and improve our Services
• Process and complete transactions
• Send administrative information, such as updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Personalize your experience and deliver content relevant to your interests
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, prevent, and address technical issues, fraud, or illegal activities
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your personal data with:

4.1 Service Providers

We share your information with third-party service providers who help us operate our Services, including:

• Deepgram and AssemblyAI: For processing audio transcription services
• Google: For authentication and analytics services
• Payment Processors: To process payments for premium services
• Cloud Storage Providers: To store your content and data

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: The right to request copies of your personal data
• Rectification: The right to request that we correct inaccurate personal data
• Erasure: The right to request that we delete your personal data
• Restriction: The right to request that we restrict the processing of your personal data
• Portability: The right to receive a copy of your personal data in a structured, machine-readable format
• Objection: The right to object to our processing of your personal data

To exercise any of these rights, please contact us using the contact information provided below.

8. International Data Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your personal data when it is transferred internationally.

9. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website and update the "Last Updated" date at the top of the policy. We encourage you to review the Privacy Policy whenever you access our Services.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:[email protected]